Writing for the News: 2022 AP Style Updates

right words matter

Media relations pros are expected to write press releases and other news items in “proper AP style” (following the Associated Press Stylebook guidelines). This knowledge comes early as public relations and mass media (journalism) students are often required to write certain assignments using AP style.

If you’re new to PR and writing for the media, the AP Stylebook has been the leading reference for public-facing corporate communications for nearly 70 years. AP style aims to keep the news easy to read and free of bias. It offers professional guidelines on grammar, punctuation, definitions, usage rules, capitalization styles, abbreviations, spelling and numerals. AP style is widely used in newsrooms across the country.

As I wrote last year, AP style is ever-evolving, so it’s challenging to keep up with. To help PR pros keep up, PRSA hosted a webinar last week entitled, Writing for the News With The Associated Press, with AP Stylebook editor Paula Froke. In this article, I’ll share my key takeaways from that webinar.

AP Stylebook’s 56th edition

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This article is not an all-inclusive breakdown of the changes presented in the new AP Stylebook, which includes more than 300 new or revised entries. The spiral-bound book is only published in print every other year, while updates happen much more frequently. You can purchase the print version, although you may find an AP Stylebook Online subscription more helpful in keeping up with ongoing changes. There’s even an AP style-checking tool for Microsoft Word and Outlook or most popular web browsers — presumably akin to the Grammarly plug-in and extension.

AP Stylebook adds new chapter on inclusive storytelling

As the webinar kicked off, Froke said, “We at the AP feel very strongly that being inclusive in our reporting and writing is essential to fairness and accuracy.” The goal is to be more inclusive across gender, religion, race, age, socio-economic backgrounds and several other areas.

She went on to say that the new chapter gives voice and visibility to those who have been missing or misrepresented in traditional narratives of both history and daily journalism. “And it helps readers (and viewers) to better recognize themselves and others in our stories.”

What is inclusive storytelling? Inclusive storytelling is critically important because it makes the media and communicators’ work stronger, more relevant, compelling and trustworthy. “If you’re leaving out swaths of the population, you’re not reaching those people, and you’re not accurately representing the world as it is,” said Froke.

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What communicators need to know: As PR professionals, we should consider the sources we talk with, the images we select, the specific words we use, and the details we include (or don’t include). We also need to recognize that all those components can be viewed and interpreted differently based on the person’s background and experiences.

As communicators, we know that words matter. The descriptive words chosen can shape the thoughts and perceptions of those reading. Froke said, “That’s not to say that every single word that someone takes issue with is going to change what we do, but every time someone does speak up, it is worth serious consideration.”

Two of the examples provided convey different images and perceptions. 1) Is a person an addict or a person with drug dependency? 2) Is the woman elderly or a 70-year-old marathon runner? Very different.

More inclusion points to consider:

  • Don’t use dehumanizing “the” terms such as the poor, the homeless, the blind, the mentally ill, etc.
  • Be sensitive to the implications of words like insane schedules, lame ideas, turning a blind eye, he must be deaf, etc.
  • Watch for unconscious or implicit bias (based on assumptions or prejudice) — use indisputable facts and data.
  • Ensure you’re not employing tokenism. PR pros know that to earn trust, communications must be sincere, honest and respectful.
  • Try to use inclusive visuals, context and background.
  • Don’t overlook accessibility in communications. (More to come on this in a future blog article.)

AP style changes related to disabilities

Accessibility New

Last year, I reported significant changes to this chapter. However, Froke said those changes were a work in progress — she knew she wanted to get a lot more input before the Stylebook went to print this year.

She explained that perceptions of disabilities vary widely. Language about disabilities is both wide-ranging and evolving. Disabled people are not monolithic. They use diverse terms to describe themselves, and numerous people feel very strongly about it. Many, for example, use the term people with disabilities. Both people with disabilities and disabled people are acceptable terms, but try to determine the preference of a person or group. Use care and precision, considering the impact of specific words and the terms used by the people you are writing about.

Be mindful that the question of identity-first vs. person-first language is vital for many. When possible, ask people how they want to be described. Some people use person-first language in describing themselves: a man with Down syndrome or a woman with schizophrenia. Others view their disability as central to their identity and use identity-first language, such as an autistic woman or deaf students. Autistic people and deaf people often, but not always, use identity-first language.

When the preferences of an individual or group can’t be determined, try to use a mix of person-first and identity-first language. This is the feedback the Stylebook team was hearing, and it’s the approach preferred by the American Psychological Association.

Some of the things to not do are as follows. Do not use euphemisms such as handi-capable, differently abled or physically challenged other than in direct quotations or in explaining how an individual describes themself. And, do not use handicap for a disability or handicapped for a person.

PR pros need to be thoughtful and avoid “inspiration porn.” Meaning stories or photos intended to portray something positive or uplifting, with the unintended implication that a disability is negative and that disabled people are objects of pity or wonder. It’s not that you shouldn’t write about it; rather, do it with deliberation and mindfulness.

Froke reminds communicators when writing that people with disabilities are experts in as many fields as nondisabled people are. Include their voices and their images in your regular coverage of any topic. This point also ties back to the inclusive storytelling section.

The Stylebook has also added a slew of separate entries with guidelines relevant to disabilities, which are too numerous to detail in this blog article.

One significant change she detailed is the new entry for deaf, Deaf, hard of hearing. When relevant to the story, use the lowercase ‘deaf’ for the audiological condition of total or major hearing loss. Hard of hearing can be used to describe people with a lesser degree of hearing loss. The phrase deaf and hard of hearing encompasses both groups. Do not use hearing-impaired, hearing impairment or partially deaf unless a person uses those terms for themself. The updated entry also includes guidelines for using the uppercase form — typically used to signify the culture or community, not the condition.

Other AP style updates

The social media and web-based reporting chapter was updated. There are also updates on this topic throughout the new Stylebook, such as how to guard against misinformation that can be easily mistaken for fact on online platforms.

Religion

The religion chapter of the Stylebook was thoroughly updated and expanded with 30 new entries. Some are African Methodist Episcopal Church, Sikhi, Sikhism, humanism, humanist, and “nones.” Interestingly, just a few days after the webinar, I saw this in use for the first time when I received my Axios PM newsletter: “Religious “nones” are the fastest growing segment in the Americas, even surpassing evangelicals, VCU Professor Andrew Chesnut told Axios.”

Probably the most significant religion-related update was the entry on Catholic, Roman Catholic. The new Stylebook advises using Catholic Church, Catholic, or Catholicism in the first references “of those who believe that the pope, as bishop of Rome, has the ultimate authority in administering an earthly organization founded by Jesus Christ.” Given that most Catholics belong to the Latin (Roman) rite, it is acceptable to use Roman Catholic Church on the first reference if the context is clearly referring to the Latin rite. However, when referring to the pope, the Vatican or the universal church, Catholic Church should be used since it encompasses believers belonging to the Latin and Eastern churches that are in communion with Rome.

There were more updates to race-related coverage as well as gender, sex and sexual orientation, and pronouns. Avoid deadnaming for transgender people who have changed their name from the name they used before their transition. Deadnaming is a practice that is widely considered insensitive, offensive or damaging.

And there are many more updates throughout the newly published AP Stylebook. A number of these revisions are outlined here in the Stylebook help center.

AP Topical Guides

Seasonal topical guides are available to all AP Stylebook subscribers. Everyone, even non-subscribers, has access to the most recent topical guide, which is currently (as of this writing) the Transgender Coverage Topical Guide.

Common AP style pitfalls in PR

Near the end of this PRSA webinar, Froke also covered some AP style rules that haven’t changed but are often misused by media relations and PR pros — specifically when writing press releases and other items for the media.

While I won’t cover them all in detail, here are some: the use of numerals, the ‘controversial’ Oxford comma, excessive capitalizations, quotation marks, $5 words, unnecessary apostrophes, and the frequent use of alphabet soup (acronyms not commonly recognized). Like last year, she reminded us about the recurrent misuse of exclamation points!!! 😉

I’ll conclude with a simple reminder, words matter, but the right words matter even more.

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.*A version of this post by Tressa Robbins originally appeared on August 29, 2022 at https://burrelles.com/writing-for-the-news-2022-ap-style-updates/ and is cross-posted here with permission. 

9 Ways Your Competitors are Using Media Monitoring

9 Ways Your Competitors are Using Media MonitoringProfessionals in nearly every industry rely on information from local and national print, TV, radio, online, and social media sources in some way or another. It’s not just communications and public relations pros that benefit.

As I’ve written previously, media monitoring is a valuable tool, allowing you to interpret and understand the impact of that coverage. It also helps you demonstrate the true value of your communications and public relations efforts. So it makes sense that monitoring is often thought of in the context of PR when in reality, it’s so much more robust than that.

Let me count the ways — your competition uses media monitoring

Many public relations, marketing and communications pros already do some form of monitoring. It may be through Google Alerts, RSS feeds, free tracking tools, social platform notifications, paid monitoring tools and services, or some combination.

Regardless of industry, there are myriad ways to use monitoring for purposes other than just earned media tracking. Here are nine ways your competitors are using media (including social) monitoring.

  1. Discover trends that affect your industry. Spotting trends is fundamentally about pattern recognition. Monitoring, combined with layers of analysis, is necessary before declaring a trend’s implications for your business sector. It’s easy to assert something is a trend. It’s another thing to have the data to back up your claim. Trend-spotting helps clarify your organization’s vision and create or adjust actionable strategies. Change is constant, and smart business leaders understand this is a continuous and necessary exercise.
  2. Gain competitive insights, including share of voice (SOV). Share of voice is an essential marketing key performance indicator (KPI) because SOV and market share are closing tied. SOV was traditionally a measure of advertising compared to competitors. Now, in our multifaceted omnichannel environment, the definition is broader and indicates your brand’s visibility in the overall market. Monitoring rivals’ new product or service launches and press releases alert you to what’s going on in the competitive landscape. It may also alert you to new up-and-coming challengers in your market.
  3. Find potential trademark misappropriation or copyright infringement. Intellectual property (IP) theft and misuse are rampant. An IP law firm, IpHorgan says, “This is more important than ever in the age of globalization when your trademark could be used by a competitor down the road just as easily as by a business halfway around the world.” They go on to explain that misuse of your trademark could cost your company revenue, especially if defective products or services are seemingly linked with your brand. If you fail to protect your trademark from infringement, it could lead to its losing “value and being deemed a generic term, at which point any protection would not be enforceable.” Monitoring text and images across multiple platforms, including the US Patent and Trademark (USPTO) journal, is essential to find otherwise hidden mentions or uses.
  4. Uncover new business opportunities. Nearly every company is looking for new business. Media monitoring can help you gain access to new markets and business opportunities. The editorial team at Indeed recently wrote, “Looking at the demographics, regions and other information from media monitoring can help you direct your business’s expansion. It can also help you identify upcoming populations or regions that may want your business’s products or services later and help you plan for long-term growth.”
  5. Knowledge Is PowerPerform market research. The kind of data you need and how much money you’re spending will influence which methods you choose. Traditionally, market research has employed techniques such as online, telephone and mailed surveys, personal interviews, focus groups, field trials and customer observation. However, all research methods can be costly, time-consuming, and biased. That’s all part of why ‘remote’ observation through social listening is ideal. You have the chance to see and analyze what your target audience is talking about and sharing across various platforms. Social media monitoring offers real-time, unfiltered and relatively unbiased information gathering. Social listening goes a step further by synthesizing the data into analytics you can use.
  6. Track user-generated content (UGC). Because the content (images, hashtags, videos, text) comes from other humans, UGC is viewed as more authentic than company-produced content. No, I’m not talking about influencer marketing—I’m talking about real non-paid people, whether they are enthusiastic devotees or haters. Their content amplifies your or your rivals’ brand or message, and you need to know what they’re saying. In fact, a 2021 survey showed that 90% of consumers agree that authenticity is a crucial factor when deciding what brands to buy from. Their feedback about the products, services and tactics is vital in order to improve. When you listen, you can better align your offerings with the needs and wants of your target audience.
  7. Understand customer service issues. This is similar to #4 in uncovering new business opportunities and #6 in tracking UGC content. Monitoring can help you understand your competitors’ pain points and complaints. This may lead to a new customer, and it may not. Either way, you can discover missteps committed by your others before you make the same mistake(s).
  8. Get ideas for content marketing through a content gap analysis. Content gap analysis refers to topics your audience is reacting to and engaging with that are not currently covered in your own content. By monitoring and analyzing the content your adversaries are creating and who is interacting with it, you may find a content gap.
  9. Correct or combat misinformation, disinformation, and malinformation. Incorrect information can cause reputational damage and pose a real threat to a brand or company’s bottom line. Reputation relies on trust, a significant element of sales growth, customer retention and the overall value of that business. Rebuilding trust after a crisis is incredibly more difficult than earning and maintaining it, so nipping bad information in the bud is essential.

In addition to these nine ways your competitors are using social and media monitoring, there are many more. For communications and public relations pros, it usually ties back to earned media, brand awareness, media relations, crisis communications, campaign launch benchmarking, or end-of-campaign evaluation and measurement.

And as I’ve said before, sometimes it isn’t about discovering where you or your competitors are mentioned, but instead determining where you or they are not being discussed!

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.*A version of this post by Tressa Robbins originally appeared on July 26, 2022 at https://burrelles.com/9-ways-your-competitors-are-using-media-monitoring/ and is cross-posted here with permission. 

Combatting Online Misinformation and Disinformation

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How bad is the misinformation and disinformation issue for communicators? Consider this: 70% of Americans say the spread of misinformation online is a major international threat, according to a new Pew Research Center survey. A threat that communicators must prepare for.

If you parse Pew’s survey data by political party affiliation, Democrats are more likely than Republicans to say the spread of false information online (75% vs. 63%) is a major threat. However, when communications and PR pros combat misinformation and disinformation, the key is to avoid making it a partisan right or wrong issue. The more inclusive you make the dialogue, the more empathy and trust you create.

Last year’s Edelman Trust Barometer revealed “an epidemic of misinformation and widespread mistrust of societal institutions and leaders around the world.” So, it’s not like this is a new problem, yet it seems to be getting worse.

Post Truth

As I previously wrote, “in this post-truth era, when misinformation (fake news), disinformation, propaganda, and deep fakes are an everyday concern, ethics are paramount to earning trust.”

Before we get into the role communications and public relations professionals play, let’s begin with some basic definitions:

  • Misinformation is incorrect or misleading information.
  • Disinformation is deliberately deceptive or harmful information, aka propaganda.
  • Mal-information is false but not necessarily with the intention of deception. It’s often based on fact but presented out of context by someone who believes it to be true.
  • Fake news typically refers to purely false or made-up information presented as news.[1] It is “purposefully crafted, sensational, emotionally charged, misleading or totally fabricated information that mimics the form of mainstream news.”[2] 

    *Note that fake news may be in the form of disinformation or misinformation or a combination of the two, and can often even include a few basic truths to make it more believable.

Disinformation in Society

The 3rd annual Institute for Public Relations (IPR) Disinformation in Society Report was published just a few months ago (in February 2022). In the release, Tina McCorkindale, Ph.D., APR, president and CEO of IPR said, “What surprised us in this year’s survey was the jump in how disinformation is perceived as a major societal issue and the extent to which people believe disinformation affects the election process, mental health, and vaccines.”

One of the report’s key findings is disinformation has a negative impact on society and wellbeing: 71%  said disinformation increases the polarization of political parties, while 63% said it infringes on human rights. It’s somewhat unsurprising that more than half of the respondents (52%) said encountering disinformation makes them feel anxious or stressed.

Another finding that I found particularly interesting is that respondents said politicians (77%) and Facebook (72%) were most responsible for spreading disinformation.

Who Is Combatting Misinfo

Source

The most trusted sources are also the ones doing the best at combatting disinformation. The report found those sources to be like-minded “people like me” (58%) and local broadcast news (51%).

For providing accurate news and information, mainstream media sources are more considered trustworthy than most social media sites.

Social media misinformation

If you spend any time on social media, you know there’s a problem with both misinformation and disinformation.

A new survey by the United Way of the National Capital Area finds social media misinformation is making Americans less empathetic. 57% said that misinformation on social media has influenced their empathy levels. A further 27% added that they changed their news source due to empathy burning out. Interestingly, respondents from all generations agreed that Facebook was the most important social media platform contributing to empathy burnout —except Gen Z.

Many big tech companies and social media platforms — including Facebook-owner Meta, Microsoft, Google, Twitter, Amazon-owned Twitch, Clubhouse and TikTok — have all signed on to the European Commission’s (EU) updated ‘Code of Practice on Disinformation’. The EU Code aims to increase enforcement action against concerted efforts to mislead users through various types of online manipulation. The signatories “have agreed to a series of commitments and to undertake specific measures to address concerns linked to this type of potentially harmful (but non typically illegal) online content,” according to TechCrunch.

In the US, multiple pending pieces of legislation would do something similar. However, when and if any of those will make it into law or regulations is unknown.

So, what’s a communicator to do?

Without a designated authority assuring that online information remains factual, accurate, and isn’t harmful to people, it’s up to communications and PR pros to combat.

Misinformation is rampant on social media, and many organizations and brands find themselves under attack through misinformation, disinformation, and fake news campaigns. These kinds of crises have become all too common.

Bad information can damage a brand or organization very quickly. In some cases, it may blow over just as quickly; however, it can cause long-lasting reputational damage and reportedly costs businesses billions of dollars annually. I’d like to throw the old adage ‘all PR is good PR’ under the bus here. That is certainly not the case!

Never underestimate the power, speed and proliferation of online and social media!

Here are some steps PR and communications professionals can take to mitigate the potential damage.

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Be prepared. Phil Singer, the founder and CEO of Marathon Strategies said, “Businesses need to be prepared for a potential attack or risk being caught off-guard…Before a crisis even arises, companies should conduct a comprehensive audit that includes potential adversaries and the company’s vulnerabilities, as it’s important to understand what threat could be used by bad actors. They should use consistent messaging, driven by one dedicated team, to ward off potential disinformation campaigns and mitigate any damage should one materialize as mixed messages can sow more chaos,” in a PR Week article.

Being prepared means creating a crisis communications action plan for multiple scenarios. Identify who will do what and when, how, and where they will do it.

Monitor the news and social media for mentions of your brand. Vanessa Otero, the founder and CEO of Ad Fontes Media, said “Knowing the reliability and bias levels of the particular publications your client gets covered in is crucial to understanding how to respond appropriately. Independent third-party tools are available that provide such data about news and political publishers. Many PR pros already use tracking and listening tools to stay on top of media and social media mentions of their clients, but knowing more about the source of those mentions can help you respond in the most intelligent way possible,” in a PRSA article.

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Respond quickly and factually. Crisis expert Molly McPherson, APR, told me, “Minimizing online reputational damage comes with speed, not perfection. The first step in countering misinformation that is spreading rapidly online is to refute it unequivocally with indisputable facts and data. On social media, add a response in the reply feature with as few words as possible since a wordy reply can look defensive and prolong the process. Add a properly-vetted response to your own accounts to stop the spread for good.” Molly is the author of Indestructible: Reclaim Control and Respond with Confidence in a Media Crisis and host of the Indestructible PR podcast.

Be sure to communicate what’s happened and what actions are being taken with your internal audience. And don’t be afraid to tap your employees, brand ambassadors and any other ‘loud voices’ to help spread your response and correct the bad information.

Respond across as many channels as possible. Roshni Wijayasinha, the founder and CEO of Prosh Marketing, said “Misleading statements need to be dealt with swiftly, and accurate information needs to be communicated across as many channels as possible, and sometimes multiple times, to help control the spread. Leveraging facts and data to support the newly updated message can also help customers accept it,” in a Forbes Council article.

Of course, every case is different, and your actions should be based on the situation at hand. Ask yourself, what is the level of urgency? Is the problem likely to spread? How is it being spread (via social media)? Has it resulted in media coverage?

Regardless, sitting back and hoping it will blow over is not a strategy!

Conclusion

Looking beyond brand or organization reputational risks, think about your professional and personal integrity. In a recent CommPRO.biz article, Helio Fred Garcia, president of Logos Consulting Group, reminds us all that “Silence in the presence of misinformation [especially those] that risks life, health, safety, and civic order is complicity.”

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.*A version of this post by Tressa Robbins originally appeared on June 28, 2022, at https://burrelles.com/combatting-misinformation-and-disinformation-in-the-post-truth-era/ and is cross-posted here with permission. 


Footnotes

[1] https://www.allsides.com/blog/what-fake-news
[2] Fake News: Understanding Media and Misinformation in the Digital Age, MIT Press